Privacy Policy

Last updated: 2026-10-17

Remio ("we", "the app") respects your privacy. This policy explains how we collect, use, and protect information when you use this app and website.

1. Core principles

Remio talks to your TV directly over your home WiFi. Remote-control commands go from your phone to your TV and are not sent to our servers. We do collect limited, anonymous usage analytics, described in section 2.

2. Information we process

• TV device information: your TV's name, network address, hardware (MAC) address for Wake-on-LAN, and pairing credentials are stored locally on your phone so you can reconnect quickly next time.
• App settings: preferences such as language, layout, favourite apps and haptic feedback — stored on your device.
• Usage analytics (Google Firebase Analytics): anonymous events such as app opens, which remote function type is used, which TV app is launched from Remio, whether pairing succeeded, the TV platform (e.g. webOS, Tizen, Android TV, Apple TV) and whether voice or air-mouse is used. Firebase also receives standard device and app information (app instance ID, device model, OS version, language, approximate location derived from IP address). We disable advertising-ID collection and ad personalisation. Google processes this data on our behalf.
• Push notifications and in-app messages (Firebase Cloud Messaging / Remote Config): if you allow notifications, a push token and your app language are registered so we can send announcements. You can turn notifications off at any time in your system settings.
• Purchases: Remio Pro is bought through the App Store or Google Play. Apple or Google processes the payment; we never see your payment details and only receive confirmation that Remio Pro is unlocked. Firebase Analytics also records that a purchase happened (product and price — never card or account details).

3. What we DON'T do

• We do not record the content or channels you watch. Analytics only show which remote functions and TV apps are used inside Remio.
• We do not sell your personal data and do not use it for advertising. Google Firebase acts only as our service provider.
• We do not require an account or personal information to use core features.

4. App permissions

• Local network: required to find and control TVs in your home.
• Keyboard: used when you type text to send to your TV.
• Microphone (optional): used only while you hold the voice button, to send voice search to a supported TV. Audio goes to your TV; we do not record or store it.
• Notifications (optional): used to deliver announcements from us.

5. Storage & security

Pairing codes with your TV are stored securely in your operating system's secure storage (Keychain on iOS, equivalent encrypted storage on Android). You can remove all paired devices at any time in the app.

6. Children

The app is not directed at children under 13 and does not knowingly collect data from children.

7. Policy changes

We may update this policy over time. Any significant changes will be posted on this page with an updated date.

8. Contact

For privacy questions or to ask about your data, please contact tunacorp@gmail.com or via our contact page.